Privacy Policy

1. Introduction

Firefly Lights (“Firefly Lights,” “Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit FireflyLights.com, request a quote, communicate with us, schedule services, or otherwise interact with our lighting, misting, solar, maintenance, and related service offerings.

2. Information We Collect

• Information you provide directly: name, phone number, email address, service address, billing address, project details, photos, notes, financing inquiries, and other information you choose to submit.
• Service and transaction information: estimate details, appointment history, contract records, payment-related information, warranty participation, and customer support communications.
• Automatically collected information: IP address, browser type, device information, pages viewed, referring URLs, and general usage analytics.
• Marketing and tracking data: data from cookies, pixels, analytics tools, and advertising platforms used to understand site performance and campaign effectiveness.

3. How We Use Your Information

• Provide estimates, proposals, installations, warranty services, and support.
• Communicate about appointments, projects, payments, contracts, service updates, and requested follow-up.
• Send transactional texts or emails such as scheduling confirmations, job reminders, technician arrival notices, and service-related alerts.
• Send promotional messages where you have provided the required consent.
• Improve our website, operations, marketing, and customer experience.
• Detect fraud, misuse, security incidents, or violations of our policies.
• Comply with legal obligations and protect our rights.

4. Calls, Emails, and SMS Communications

By providing your phone number and submitting a form on our Site, you agree that Firefly Lights may contact you by phone, email, and text message regarding your inquiry, estimate request, appointment scheduling, installation updates, job status, customer support, account matters, and, where you separately opt in, promotional offers.

Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us using the information listed below.

5. How We Share Information

We do not sell your personal information. We may share your information only as reasonably necessary with:

• Service providers: website hosts, CRM systems, scheduling tools, payment processors, e-signature platforms, analytics vendors, messaging providers, and similar vendors supporting our operations.
• Operational partners: installers, technicians, subcontractors, and field personnel involved in delivering the services you requested.
• Legal or compliance recipients: when required by law, subpoena, court order, insurance claim, fraud investigation, or to protect safety, rights, or property.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to applicable legal requirements.

6. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to remember preferences, analyze website traffic, improve site functionality, and measure advertising performance. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• You may request access to or correction of certain personal information we maintain about you.
• You may request that we delete certain information, subject to legal, contractual, warranty, payment, and recordkeeping requirements.
• You may unsubscribe from promotional emails by using the unsubscribe link where available.
• You may opt out of text messages at any time by replying STOP.

9. Third-Party Websites

Our Site may link to third-party websites, tools, financing resources, maps, reviews, or social media platforms. We are not responsible for the privacy practices or content of those third-party services.

10. Children’s Privacy

Our Site and services are intended for adults and property owners or authorized decision-makers. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown on this page. Your continued use of the Site after an update means you accept the revised policy.

12. Contact Us

Firefly Lights
Website: FireflyLights.com
Email: support@fireflylightsaz.com

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